Google may be very a lot conscious that some Nest thermostats are affected by a “w5 error” that stops them from connecting to WiFi, in line with Android Police. In a press release despatched to the publication, the tech large known as the issue “a recognized difficulty” with the thermostats’ WiFi chip. It additionally promised to difficulty substitute gadgets if the error can’t be resolved by troubleshooting.
Nest homeowners have been complaining about being unable to ascertain distant reference to their gadgets due to the w5 error since at the very least November 2019. On this Google Support thread, customers reported that affected gadgets can’t detect WiFi networks in any respect and that delicate, exhausting and manufacturing unit resetting didn’t work. Some consider that the error means their WiFi chip is fried, and a few stated their difficulty began after putting in a software program replace.